Hooper Technical Solutions Ltd is a registered business in England. Companies house registration number 10501067. This privacy policy explains how we use any personal information we collect about you when you order any of our products or services.

 

Topics

  • What Information do we collect about you?
  • How will we use the information we collect about you?
  • Marketing
  • Third Party Technical Support
  • Access to your Information and Correction
  • Changes to our Privacy Policy
  • How to Contact Us

 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

 

How will we use the information about you?

We collect information about you to process your order, manage your account and; if authorisation is given; to provide you with additional information about other products and services we think may be of interest to you.

We may also use this information in the future to notify you about any product defect notifications and what action is required to rectify the issue, this may be in the form of a replacement unit or software update.

Hooper Technical Solutions Ltd will not share your information for marketing purposes.

Whilst we are processing your order, we may need to send your details and use information from credit reference agencies and fraud prevention agencies.

 

Marketing

From time to time, we may like to send you information relating to certain products and/or services. If you have provided your consent to receive marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes or giving your consent for your details to be held on our databases for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us via email by emailing servicedesk@hoopertechnical.co.uk or by phoning 01376 653159.

 

Third Party Technical Support

On occasion, it may be necessary to provide a limited amount of your personal information to third parties for technical support to be provided. An example of this kind of information may be your title, first name, last name, contact numbers, postal addresses and email addresses.

Certain types of faults require us to refer the fault to a third party for support as it may be beyond our control. An example of this kind of fault could be; a PSTN/ISDN/SIP line fault or a Broadband fault which requires an engineer from the network provider to attend site.

Before information is disclosed to anyone outside of our organisation, we will obtain your written consent, if this is applicable or a recorded verbal consent will be taken if a written consent cannot be provided.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email servicedesk@hoopertechnical.co.uk or write to us at the following address

Data Protection Officer
Hooper Technical Solutions Ltd
17 Market Hill
Coggeshall
Essex
CO6 1TS

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

 

Changes to our Privacy Policy

We regularly review our privacy policy and updates will be published online as soon as changes are made. A current version of our privacy policy can be viewed online by visiting https://www.hoopertechnical.co.uk/legal/privacy-policy

This policy was last updated on the 26th May 2018

 

How to Contact Us

Please contact us if you have any questions about our privacy policy or the information we hold about you

  • By Email: servicedesk@hoopertechnical.co.uk
  • By Post:Data Protection Officer
    Hooper Technical Solutions Ltd
    17 Market Hill
    Coggeshall
    Essex
    CO6 1TS