Important Information: Before we can provide any technical support, a support case will need to be raised. This is a legal requirement for IT service providers detailed under the Data Protection Act 2018 and the General Data Protection Regulations 2018.

Support cases can be raised over the phone if you are unable to raise a support case using the Atera Agent or via email. You can raise a new support request by emailing servicedesk@hoopertechnical.co.uk

Contact Hooper Technical Solutions

We have various methods of contact which you can use to reach out to us. We do not currently accept fax as a method of communication as it is an older technology and has been deemed as insecure. We advise our customers to stop using fax as soon as possible as it is a serious security risk as the data can be intercepted.

By Phone

Telephone lines are open between 8:30am and 5:30pm Monday to Friday.

Working hours technical support is available between 9am and 5pm. This allows our engineers to finalise paperwork at the start and the end of the day.

Technical support is available outside of working hours but may be subject to additional charges. Please speak with your account manager for further information regarding out of hours charges.

Option 1: Technical Support
Option 2: Sales
Option 3: Accounts
Option 4: General Enquiries

By Post

You can contact us by post by writing to

Hooper Technical Solutions Ltd
17 Market Hill
Coggeshall
Essex
CO6 1TS

Email

We have different email addresses for your queries

Sales: Sales@hoopertechnical.co.uk
Support: servicedesk@hoopertechnical.co.uk
Billing & Accounts: billing@hoopertechnical.co.uk