Why Sangoma?

Hooper Technical Solutions has partnered with Sangoma to provide our customers with a diverse phone system which can meet every single need without breaking the bank.

Sangoma provides phone systems that are capable of integrating existing IP handsets such as Yealink, Polycom, Snom and Cisco reducing your initial overhead when replacing your entire phone system. Why replace your phone system in one go, when you have the ability to replace in stages whilst having a full service on the same system?

Sangoma provide a range of phone systems and handsets which are suitable for every budget and every requirement.

FreePBX Systems

FreePBX Systems have all of the amazing features included with PBXact but do not come with the bundled commercial modules
If you have workers which will utilise remote extensions, we recommend looking at the PBXact systems as they come with the license that allows encrypted
VPN Traffic directly to your phone system protecting your users and your customers

FreePBX System 60

FreePBX System 100

FreePBX System 300

FreePBX System 400

FreePBX System 1000

PBXact Systems

PBXact systems come licensed with Call Recording Reports, Class of Service, Conference Pro, EndPoint Manager (For Sangoma Phones), Extension Routing, Fax Pro,
Page Pro, Park Pro, Zulu UC Desktop, Phone Apps, SysAdmin Pro, User Control Panel, Voicemail Notifications, Voicemail Reports and XMPP Pro

If you are unsure what system you require or for a free no obligation quote, call us on 01376 653159

PBXact System 25

PBXact System 40

PBXact System 60

PBXact System 100

PBXact System 300

PBXact System 1000

PBXact System 2000

PBXact System 5000

Commercial Modules

Certain modules require additional licensing before they can be used. An example of this kind of module is PropertyManager which enables hotels to charge their clients for calls placed during their stay.

PropertyManager

Sangoma Property Manager is a Property Management System designed specifically for FreePBX and PBXact phone systems.

It is designed for small-to-medium hotels, Bed and Breakfasts, and hostels, giving hotel staff the ability to check-in and check-out guests, along with simple billing and guest service capabilities.

Hotel staff operate and manage Property Manager via a customized Dashboard, provided by the existing User Control Panel (UCP) of FreePBX and PBXact.

Sangoma Property Manager is free-of-charge for up to 10 rooms.
Businesses requiring more than 10 rooms will need to purchase a Sangoma Property Manager Pro license, which offers similar features to Sangoma Property Manager, but allowing unlimited Room capacity.

PhoneApps

PhoneApps are a bundle of advanced applications, which install directly onto your IP Phone, converting all your complicated features into easy-to-use visual applications, which you control, directly from the phone’s display!

For instance, rather than typing in a feature code for features like ‘Do-Not-Disturb’, ‘Voicemail’, ‘Call-forwarding’ and ‘Follow-me’, and then listening for confirmation prompts, simply select the programmed button for the application and navigate the display. Each application gets its own customized display, creating the most productive user experience.

Remote Monitoring Service

RMS is Sangoma’s Cloud-based remote FreePBX monitoring service providing PBX administrators with real-time information of every metric of their FreePBX and PBXact phone system infrastructure. RMS’s intuitive dashboard provides quick access to information you need to know, right away. Everything from Hardware, Operating System, Voice-Over-IP, network and FreePBX/PBXact call extension & security threat information is available from the RMS web Portal.

Customer Relationship Management

The Customer Relationship Management (CRM) Link module is designed to allow you to connect your PBX to your support CRM software to push call history and caller information to your CRM and in conjunction with Zulu allow Click to Call from your CRM and Call Popups into your CRM on inbound calls.

Call Centre Builder Bundle

Take your contact center to the next level with the Call Center Builder Bundle. This bundle provides advanced reporting tools: CallerID Management, Class of Service, CRM Link, Outbound Call Limit, PINSet Pro, Queue Reports, Queues Pro, Web CallBack and XactDialer.

System Builder Starter Bundle

This bundle includes key add-on modules that we recommend for every system: Conference Pro, Extension Routing, Fax Pro, Page Pro, Park Pro and SysAdmin Pro

System Builder Advanced Bundle

Deck out your FreePBX installs with our most popular add-ons all in one package for a great price. This bundle includes: Appointment Reminder, CallerID Management, Class of Service, Call Recording Reports, CRM Link, PINSet Pro, VM Notify, Voicemail Reports and Web CallBack.

System Builder Everything Bundle

Fully deck out your FreePBX installs with our add-ons all in one package for a great price. This bundle includes: Appointment Reminder, CallerID Management, Class of Service, Conference Pro, Call Recording Reports, CRM Link, Extension Routing, Fax Pro, Outbound Call Limit, Page Pro, Park Pro, PINSet Pro, Queue Reports, SysAdmin Pro, VM Notify, Voicemail Reports, Queues Pro, Web CallBack and XactDialer.

Extension Routing

Extension Routing allows you to easily and visually control which extensions are allowed to use specific outbound routes.

EndPoint Manager + UCP for EPM

With the commercially-supported Sangoma EndPoint Manager, you can use the GUI interface to directly auto-provision & configure over 300 popular desk phones, wireless phones, door phones, overhead paging devices, gateways and specialty devices from manufacturers including: Aastra, Algo, AND, Audiocodes, Cisco, Cyberdata, Digium, Grandstream, HTek Mitel, Obihai, Panasonic, Polycom, Sangoma, Snom, Xorcom & Yealink. Includes the UCP for EPM module that allows end users to change any buttons that were set up for their phone by the Endpoint Manager system admin. An end user’s changes would then apply to his or her own phone as an override of the admin-created template.

SysAdmin Pro

The SysAdmin Pro module adds additional functionality to the SysAdmin Module. The includes DDNS, Email Setup, UPS Managements and Update Management.

Web CallBack

The Web Callback module allows you to easily add an HTML call me box to your website. Visitors simply put their phone number in to be connected with you, or a specific destination.

Outbound Call Limiting

The Outbound Call Limiting module allows you to place restrictions on how many times a number is called during a certain time period on a per outbound route basis.

CallerID Management

The CallerID Management module is a unique way to modify the Caller ID that is outpulsed on the fly. By utilising a simple feature code you can change your Caller ID for one call or all calls.

Paging Pro

Page Pro adds to the existing Paging module in FreePBX to include the ability to hook outbound routes to a page group, make a valet-style (airport-style) page and create recordings to be played to a page group before the pager can speak.

VM Notify

This module allows an individual or a group to be notified and optionally accept responsibility for a voicemail. Additionally, notifications can be sent out when someone claims responsibility for the voicemail.

Fax Pro

The Fax Pro module is a reliable, robust inbound/outbound faxing server. You simply enable faxing for any user on the system; then you point a phone number to specific fax user and let us answer the fax call.

Call Recording Reports

Tired of searching the system Call Detail Records for call recordings? Running out of storage on your system due to required archiving of call recordings? With the Call Recording Report Module, you can view, sort, listen to, archive and download all recorded calls on your system.

Queue Reports

If you use ACD/Queues, you need Queue Reports to help you make the most of your time! With Queue Reports, you are given insight into each and every one of your queues. Queue Reports gives you full control over what data is displayed for each type of report. It allows you to build custom templates for quick reporting. Each report type, such as “All Call Distribution by Queue,” has a list of columns that can be checked and unchecked for on-the-fly view customisation.

Xact Dialer

Does your company do outbound dialing? Would you like to automate the process? If so, Xact Dialer is for you. Simply Start a Campaign and choose where your calls will be routed to. It even gives you the option to route calls based on whether they are answered by a person or an answering machine. To make it even easier, you can also choose to get reports on your campaign daily or after the campaign completes. Stop dialing each individual number. Contact a Sales Representative today to see how you can benefit from Xact Dialer!

Appointment Reminder

Appointment Reminder module for FreePBX Distro is a unique way to automate appointment confirmations, cancellations and reschedules. By simply specifing numbers and names to be called PBXact will automatically call at specified times and allow recipients to confirm, cancel and reschedule appointments.

Park Pro

Park Pro adds the ability to add multiple parking lots within FreePBX, useful for companies running multiple locations off the same server, or companies that need multiple parking lots or have many internal departments.

Voicemail Reports

There is now an easy way for System Administrators and Managers to review all users voicemail settings in one place as well as listen to all voicemails residing on the system from one report.

Pin Set Pro

Pin Set Pro provides you greater flexibility in the deployment of security Pin Codes, allowing system administrators to assign Pin Codes directly to extensions and granularly control per extensions which outbound routes are allowed to be dialed without pin codes.

Queues Pro

Queues Pro expands the options available in the PBX queues and allows you to assign dynamic queue penalty rules to escalate calls based on the length of hold time. Queues Pro also allows you to create Virtual Queues to manage queue behavior and expand and customize caller destinations for callers routed through the virtual queues.

Conference Pro

The Conference Pro module is an add-on to the existing conference module found in FreePBX. This module allows end users to manage conference room settings from the user control panel. Admin users can also easily create conference room IVR’s and choose which conference rooms are a part of the conference room IVR.

PhoneApps

PhoneApps are a suite of phone applications that integrate directly with FreePBX and our commercial End Point Manager. PhoneApps allow users to control functions and settings directly from the screen of their phone. The initial release of applications include Call Parking, Follow-Me Management and Do Not Disturb. We will be expanding to include additional functionality, features and supported devices in the near future. The goal is to empower users to intuitively manage call settings and features directly from their phone, minimising the reliance upon hard-to-remember feature codes and logging into the PBX GUI to modify settings.

High Availability Disaster Recovery

FreePBX High Availability, or “FreePBX HA,” was created to fill a need for organisations that have a low tolerance for downtime in the event of system failures and outages. Traditional backup solutions for FreePBX include on-site or off-site backups and warm spares, both of which are adequate for many organisations. But when days, hours or even minutes of downtime are not ideal or acceptable, FreePBX HA is now available.

Class of Service

The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups and Paging.

Zulu UC

Zulu UC is a unified communications desktop program that interfaces with FreePBX and PBXact. It provides call notifications, SMS, faxing capabilities and much more! Supported applications include Microsoft Outlook, Mozilla Firefox and Google Chrome.

XMPP Pro

The XMPP Pro module allows you to easily create users directly within the User Management Module within FreePBX. It also allows you to control the domain name associated with your local server.

Sangoma Handsets

These handsets have been designed to specifically work with FreePBX and PBXact. These handsets also support VPN connections to your PBX (Subject to Licensing Restrictions – Requires SysAdmin Pro)

Sangoma S205

Sangoma S305

Sangoma S405

Sangoma S500

Sangoma S705

Sangoma DB20E Base

Sangoma D10 Handset

Some of the Many Features

Below are some of the many features that your business can benefit from if you
were to purchase a Sangoma phone system.

AutoAttendants

Have you ever phoned a company and heard the following?

Thank-you for calling ABC Limited. Please note, calls may be recorded for quality control and training purposes.

To help us direct your call effectively, please choose from one of the following four options

For Technical Support, Press 1
For Sales, Press 2
For Accounts, Press 3,
or for anything else, please press 4

Sangoma phone systems have the capability of providing these features with no additional cost. If you have a call centre, you may benefit from the PBXact variation of the Sangoma phone system instead as they come with the Call Centre Builder Package which makes management of your phone system much easier.

Caller Lookup

When a regular customer calls in, are you able to greet them by their name instead of your usual greeting?

CID Superfecta within Sangoma phone systems enables the phone system to lookup calls from your databases and phonebooks. It also has the ability to look up the information provided by the SIP trunk or using UKPhoneInfo which can identify the area that the client is calling from.

CDR Reports

Get information about every single call that comes through your phone system

  • What time the call came in
  • What number was dialled
  • Who the caller was
  • The duration of the call
  • What app answered the call (e.g. IVR, Ring Group, Voicemail, Background Music)

Conference Calling

Do you regularly have conference calls? The conference call feature allows users to call in with a conference id and a conference pin. If you are doing a training call, you can control the call and prohibit the guests from speaking using the Mic Mute feature.

Direct Dial Calling

Extensions can be assigned direct external telephone numbers so external callers can call them directly without going through auto attendants, switchboards (receptionists), or other call handlers.

Fax to Email

Still using fax? If you only receive fax now instead of sending them, then Fax to Email will be a really useful feature.

If you still have customers that send their orders over by Fax, then having them sent straight to your email inbox will help improve order processing time. This will help reduce your overheads on printer consumables and hardware maintenance.

HotDesking

If you are working in an environment where users are always moving around the office, then you may find the HotDesking feature really useful.

HotDesking is where a user is assigned their own individual extension number and PIN. This enables users to switch between desks by logging in and out of their phone. This helps aid with accountability and privacy for an individual extension.

Extension customisations will also follow the user as they login and logout of their extensions.

Intercom

Intercom can be used to broadcast live messages over the loudspeaker of each handset. When the PBX has been configured to work with devices such as Snom or Algo; Voice paging can be a really handy feature without the need for purchasing additional Public Announcement hardware.

Why pay for multiple systems when a single system can provide you with all of the functionality combined.

Music on Hold

Play custom music on hold to your callers whilst they are being transferred or are waiting to be answered.

Customers get fed up with ring ring, it makes the call seem like it is dragging. You are also wasting a massive advertising opportunity. You could use that time to play advertising to your customers about your products and services. What customer knows everything that you do? Do they know what special offers are currently available?

Queues

Do you receive a large volume of calls at any one time?

Then placing callers into a queue will ensure that calls are answered on a first come first served basis. Agents can login and logout of queues depending on specific needs and availability.

You can also use this time to advertise to your callers by playing them hold music with advertising materials on. This can be seen as a free advertising method which could potentially boost sales.

Ring Groups

Call multiple handsets simultaneously or by using another ring method such as round robin or circular.

This feature also has the capability to ring external telephone numbers as well as internal telephone extensions.

Site-to-Site Connectivity

If you currently utilise multiple sites, the Sangoma can bridge the gap using IAX trunking. IAX trunks enable multiple systems to be linked together and enables site to site extension dialling.

Traditionally, callers would have had to call the mainline number and then be transferred to the appropriate destination. This consumes a valuable external line, increases your overheads; as you are paying for your site to site calls; and restricts the number of inbound calls to both sites as you would have used a line to call out and a line to call in.

Time Conditions

Time conditions are a really useful feature for a business, they can automate ring plans and automatically divert calls to different destinations if specific dates and times are met.

Time Conditions can be configured for use with a recurring time plan (e.g. Monday to Friday 9am to 5pm) or with a calendar for use on one off events such as Bank and National Holidays, or for Staff Training.

Trunks / External Lines

Sangoma phone systems have the ability to utilise various types of phone line

  • SIP Trunks (Recommended – High Quality, Low Cost, Better redundancy)
  • PSTN
  • ISDN
  • IAX (Inter Asterisk Exchange)

Voicemail Accounts

Voicemail Accounts can be setup for individual extensions or as a shared mailbox. Voicemails can then be retrieved using the User Control Panel, through the extension or via Email using the Voicemail to Email function.

Voicemail Blasting

Voicemail blasting is another handy feature, you can customise the announcement played to the caller and then distribute the voicemail message to multiple recipients.

Voicemail to Email

Out of the office for long period of time, why wait to listen to your voicemails when you can listen to them on the go?

Missed calls can mean missed leads which could potentially lead to missed sales. Missed calls cost businesses thousands of pounds each year because they couldn’t get to the phone on time, or they couldn’t respond to their customer in an acceptable amount of time.

Web Call Back

Customers can utilise the web callback feature within the FreePBX/PBXact systems to request that the client is called back regarding their query. This can be really useful if your customers utilise pay-as-you go phones and they do not have enough credit on their handset to provide you with your sale.

This feature requires an additional license. For more information call us on 01376 653159